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Operational Excellence

2 article found in Operational Excellence.

All Company News Product Updates Guides Customer Success Foundations Technology & Tools Operational Excellence Metrics & Measurement

Apr 21, 2026

Scaled Customer Success: How to Achieve 1:250 CSM Ratio

Move from 1:50 to 1:250 CSM ratio without sacrificing NRR. Learn the scaled CS pyramid, segmentation strategies, and the tech stack that makes it possible.

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Operational Excellence

Apr 21, 2026

How to Build a Customer Health Score That Actually Works

Stop guessing if customers are healthy. Learn the step-by-step process to build a data-driven health score with the right metrics, weights, and thresholds.

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