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Answers to common questions about Iris.
IrisOne is a Customer Lifecycle Management (CLM) platform purpose-built for Autodesk Channel Partners. It consolidates your Autodesk PWS data — accounts, subscriptions, opportunities, customer insights — into a single platform that drives renewals, reduces churn, and maximizes partner profitability.
IrisOne connects directly to Autodesk PWS and synchronizes Accounts, Subscriptions & Licenses, Opportunities, the full Product Catalogue, Customer Insights (V1 & V2), and Usage Reports. Data is refreshed continuously so your platform always reflects the current state.
IrisOne is designed exclusively for Autodesk Value-Added Resellers (VARs) and Channel Partners. It addresses the specific operational challenges that emerged from the transition to subscription-based licensing in the Autodesk ecosystem.
Most partners are operational within days. There is no complex migration — IrisOne connects to your existing Autodesk CSN and starts synchronizing data immediately. Your team can begin using the platform as soon as the initial sync completes.
Starter (5 users, top 50 customers) covers core data, basic reporting, and Kanban pipeline. Pro (20 users, top 1,000 customers) adds inquiries, advanced reporting, Partner Rewards calculation, activity management, and RBAC. Premium (50 users, unlimited customers) includes everything in Pro plus SSO, custom development, workflow automations, and 24/7 WhatsApp support.
Yes. You can upgrade at any time and the change takes effect immediately. If you need to downgrade, changes take effect at the next billing cycle. All your data is preserved when switching plans.
Starter and Pro plans offer both monthly and annual billing. Annual billing saves 10%. Premium is available with annual billing only.
Available in Pro and Premium plans, this feature automatically factors in the 5% Autodesk transaction fee and variable RPI rebates when you generate quotes. You see your true net profitability before sending a quote to the customer.
Premium plan includes CRM/ERP integration as part of the Custom development package. Pro customers can request integration as an add-on. IrisOne also provides standard data export formats for manual integration workflows.
All plans include internal WhatsApp notifications for team alerts. Pro and Premium plans add template management, contact management, and external customer notifications. Activity follow-ups are automatically sent to the responsible team member via WhatsApp.
We offer a free 30-minute Pipeline Audit where we use your actual renewal data to show you at-risk subscriptions and their value. This gives you a concrete understanding of the platform's impact before committing.
The platform interface is available in English and Turkish. Additional languages can be added upon request — contact us for details.
Starter: email support during office hours (Mon–Fri, 24h response time). Pro: ticket support during extended hours (Mon–Sat, 8h response time). Premium: WhatsApp support 24/7 (Mon–Sun, 4h response time).
Yes. IrisOne uses Role-Based Access Control (Pro/Premium), supports SSO via your own Identity Provider using OIDC (Premium), and provides internal/external viewer roles to control data visibility. All data is encrypted in transit and at rest.