Question 1

What is Apivom IrisOne?

Accepted Answer

IrisOne is a Customer Lifecycle Management (CLM) platform purpose-built for Autodesk Channel Partners. It consolidates your Autodesk PWS data — accounts, subscriptions, opportunities, customer insights — into a single platform that drives renewals, reduces churn, and maximizes partner profitability.

Question 2

What data does IrisOne synchronize from Autodesk?

Accepted Answer

IrisOne connects directly to Autodesk PWS and synchronizes Accounts, Subscriptions & Licenses, Opportunities, the full Product Catalogue, Customer Insights (V1 & V2), and Usage Reports. Data is refreshed continuously so your platform always reflects the current state.

Question 3

Who is IrisOne designed for?

Accepted Answer

IrisOne is designed exclusively for Autodesk Value-Added Resellers (VARs) and Channel Partners. It addresses the specific operational challenges that emerged from the transition to subscription-based licensing in the Autodesk ecosystem.

Question 4

How quickly can we get started?

Accepted Answer

Most partners are operational within days. There is no complex migration — IrisOne connects to your existing Autodesk CSN and starts synchronizing data immediately. Your team can begin using the platform as soon as the initial sync completes.

Question 5

What is the difference between Starter, Pro, and Premium plans?

Accepted Answer

Starter (5 users, top 50 customers) covers core data, basic reporting, and Kanban pipeline. Pro (20 users, top 1,000 customers) adds inquiries, advanced reporting, Partner Rewards calculation, activity management, and RBAC. Premium (50 users, unlimited customers) includes everything in Pro plus SSO, custom development, workflow automations, and 24/7 WhatsApp support.

Question 6

Can I switch plans later?

Accepted Answer

Yes. You can upgrade at any time and the change takes effect immediately. If you need to downgrade, changes take effect at the next billing cycle. All your data is preserved when switching plans.

Question 7

Do you support monthly billing?

Accepted Answer

Starter and Pro plans offer both monthly and annual billing. Annual billing saves 10%. Premium is available with annual billing only.

Question 8

What is the Autodesk Partner Rewards Program integration?

Accepted Answer

Available in Pro and Premium plans, this feature automatically factors in the 5% Autodesk transaction fee and variable RPI rebates when you generate quotes. You see your true net profitability before sending a quote to the customer.

Question 9

Does IrisOne integrate with our existing CRM or ERP?

Accepted Answer

Premium plan includes CRM/ERP integration as part of the Custom development package. Pro customers can request integration as an add-on. IrisOne also provides standard data export formats for manual integration workflows.

Question 10

How does the WhatsApp integration work?

Accepted Answer

All plans include internal WhatsApp notifications for team alerts. Pro and Premium plans add template management, contact management, and external customer notifications. Activity follow-ups are automatically sent to the responsible team member via WhatsApp.

Question 11

Is there a free trial?

Accepted Answer

We offer a free 30-minute Pipeline Audit where we use your actual renewal data to show you at-risk subscriptions and their value. This gives you a concrete understanding of the platform's impact before committing.

Question 12

What languages does IrisOne support?

Accepted Answer

The platform interface is available in English and Turkish. Additional languages can be added upon request — contact us for details.

Question 13

What kind of support is included?

Accepted Answer

Starter: email support during office hours (Mon–Fri, 24h response time). Pro: ticket support during extended hours (Mon–Sat, 8h response time). Premium: WhatsApp support 24/7 (Mon–Sun, 4h response time).

Question 14

Is my data secure?

Accepted Answer

Yes. IrisOne uses Role-Based Access Control (Pro/Premium), supports SSO via your own Identity Provider using OIDC (Premium), and provides internal/external viewer roles to control data visibility. All data is encrypted in transit and at rest.

Frequently Asked Questions

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Frequently Asked Questions

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