Features
Everything Apivom Halo can do: the full feature catalog, with what each feature does and how it fits into the Apivom platform.
Natural voice conversations
A lifelike voice with real-time interruption handling over WebRTC — sub-300 ms end-to-end latency keeps the dialogue at a human pace, and scales to thousands of concurrent calls.
Halo speaks with natural intonation and answers in under a second — most callers can hardly tell the difference from a real person.
Choose your voice engine
Azure AI Foundry, AWS Bedrock and Google Vertex built in and switchable per assistant — or bring your own model: ElevenLabs, Deepgram, Cartesia, PlayHT, Rime, LMNT.
WhatsApp voice, text & media
Voice calls, rich text and media on WhatsApp — the same assistant and the same answers as your website and phone lines.
Customers talk to Halo where they already are: WhatsApp voice calls, text conversations and media messages — plus browser-based voice on your site.
Web voice widget & chatbot
Add a voice widget and chatbot to your website in minutes — real-time WebRTC audio with sub-300 ms end-to-end latency, plus text chat in the same assistant.
Any phone line — SBC, SIP, trunk
Connect your existing numbers and contact-center infrastructure over SBC, SIP or trunk, and scale to thousands of concurrent calls.
Independent specialists, smart routing
Create a dedicated specialist per need — support, orders, appointments, collections, sales. Triage understands the topic and hands over, keeping domains cleanly separated.
A front-line agent understands the request and hands over to the right specialist — product support, maps, finance or a live demo — without the caller repeating themselves.
Consent & privacy first
Opt-in memory and personalization, consent management, MFA caller verification and end-to-end encryption — privacy by design, GDPR/KVKK compliant.
Halo asks before remembering. Conversation memory and personalization are opt-in, and callers can withdraw consent at any time.
Secure information sharing
Sensitive details are shared only after OTP identity verification, through single-use expiring links, on the customer’s preferred channel.
On-prem & compliance
End-to-end encryption, GDPR/KVKK compliance with data export and permanent erasure, secure file scanning and quarantine — deployable fully in your own data center.
Outbound calls & campaigns
Appointment reminders, satisfaction surveys, campaign notifications, payment follow-ups, lead qualification and proactive information calls — at scale.
Dashboards, memory & insights
AI-summarized conversation memory, channel analytics, real-time sentiment alerts, post-call satisfaction tracking and TTS style variety — manage every assistant from one panel.
Knowledge base & vector search
PDF, Word, web, image and audio sources indexed with vector search — Halo reads any source in real time, synthesizes and answers in natural language.
MCP & enterprise connectors
Plug-and-play MCP connectors and real-time web, plus live data from CRM, ERP, BPM and reporting systems — with ready connectors for Salesforce, HubSpot and SAP.
Real transactions with Apivom Atlas
One consistent REST surface for every API — unified authentication, credential isolation, government and compliance APIs, and vendor rate-limit awareness.