Frequently asked questions.
Answers to the questions teams ask most about Apivom Halo, from what it does to how to get started with it.
What is Apivom Halo?
Halo is Apivom’s conversational AI: one assistant that talks with your customers by voice, on WhatsApp, in chat and on the web — natural, flowing conversations available 24/7, with answers in under a second.
Which channels does Halo support?
A voice widget and chatbot on your website; WhatsApp voice calls, text and media; and any phone line over SBC, SIP or trunk — one assistant, consistent on every channel.
Can Halo hand complex requests to a specialist?
Yes. A triage agent understands the request and routes it to the right specialist — support, orders, appointments, collections or sales — without the caller repeating themselves, and hands over to a human when a topic falls outside its domain.
How does Halo handle privacy and consent?
Personalization and conversation memory are strictly opt-in, all calls and messages are encrypted end-to-end, and GDPR/KVKK data export and permanent erasure are built in. Sensitive information is shared only after OTP identity verification, through single-use expiring links.
How do I try Halo?
Request a Halo demo from our contact page. We contact you within 24 hours and arrange a live call in which Halo talks to you.
Can Halo make outbound calls?
Yes. Appointment reminders, satisfaction surveys, campaign notifications, payment follow-ups, lead qualification and proactive information calls — outbound is as native as inbound.
Which voice engines does Halo support?
Azure AI Foundry, AWS Bedrock and Google Vertex are available out of the box and can be switched per assistant. You can also bring your own model — ElevenLabs, Deepgram, Cartesia, PlayHT, Rime, LMNT and more.
Can Halo run on-premises?
Yes. Halo can be deployed entirely in your own data center, keeping all calls, messages and storage under your control — your data, your rules.
How long does it take to go live?
Average setup is about 15 minutes: create an account, connect a channel, define your assistant, integrate your CRM or helpdesk, and publish. The intuitive UI needs no code — and a full API is ready for deeper integration.