Privacy Policy

Effective Date: December 1, 2025

Last Updated: December 1, 2025

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1. Introduction

Welcome to Apivom Technology FZ-LLC (“Apivom,” “we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

- Visit our website - https://apivom.com

- Use our platform and services

- Interact with us through email, phone, or other communications

- Engage with our business as a customer, partner, or prospective client

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

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2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

- Register for an account or request a demo

- Subscribe to our services

- Contact us through forms, email, or phone

- Participate in surveys, webinars, or events

- Apply for employment

This information may include:

- Contact Information: Name, email address, phone number, company name, job title

- Account Information: Username, password, preferences

- Business Information: Company details, industry, number of employees

- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

- Communications: Content of your messages, feedback, and support requests

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information, including:

- Device Information: IP address, browser type, operating system, device identifiers

- Usage Data: Pages visited, features used, time spent, clickstream data

- Location Data: General geographic location based on IP address

- Cookies and Similar Technologies: See Section 6 for details

2.3 Information from Third Parties

We may receive information about you from:

- Business Partners: Integration partners, resellers, distributors

- CRM and Marketing Tools: LinkedIn, Google Analytics, marketing automation platforms

- Public Sources: Company websites, business directories, LinkedIn profiles

- Service Providers: Payment processors, identity verification services

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3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

- Provide, operate, and maintain our platform

- Process transactions and manage subscriptions

- Deliver customer support and respond to inquiries

- Send service-related notifications and updates

3.2 Business Operations

- Analyze usage patterns and improve our services

- Develop new features and functionality

- Conduct research and analytics

- Monitor and prevent fraud, security threats, and technical issues

3.3 Marketing and Communications

- Send marketing materials, newsletters, and product updates (with your consent)

- Personalize your experience and content

- Conduct surveys and gather feedback

- Invite you to events, webinars, and training

3.4 Legal and Compliance

- Comply with legal obligations and regulatory requirements

- Enforce our Terms of Service and other agreements

- Protect our rights, property, and safety

- Respond to legal requests and prevent harm

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4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

- Contract Performance: Processing necessary to provide our services

- Legitimate Interests: Improving our services, fraud prevention, business analytics

- Consent: Marketing communications, cookies (where required)

- Legal Obligation: Compliance with applicable laws and regulations

You have the right to withdraw consent at any time where processing is based on consent.

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5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We engage third-party companies to perform services on our behalf:

- Cloud hosting providers (e.g., AWS, Azure)

- Payment processors

- Email and marketing automation platforms

- Customer relationship management (CRM) systems

- Analytics and monitoring tools

5.2 Business Partners

We may share information with:

- Integration partners (e.g., Autodesk, Adobe, Microsoft)

- Resellers and distributors

- Technology and consulting partners

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5.4 Legal Requirements

We may disclose information when required by law or to:

- Comply with legal process or government requests

- Enforce our agreements and policies

- Protect our rights, property, and safety

- Prevent fraud or security threats

5.5 With Your Consent

We may share information for other purposes with your explicit consent.

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6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

6.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly

- Session management

- Security features

- Load balancing

Analytics Cookies: Help us understand how visitors use our website

- Google Analytics

- Usage statistics

- Performance monitoring

Marketing Cookies: Used to deliver relevant advertisements

- LinkedIn Insights

- Retargeting campaigns

- Conversion tracking

Preference Cookies: Remember your settings and choices

- Language preferences

- Display settings

- User preferences

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our services.

To opt out of Google Analytics: <https://tools.google.com/dlpage/gaoptout>

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7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

- Encryption: Data encrypted in transit (TLS/SSL) and at rest

- Access Controls: Role-based access and authentication

- Security Monitoring: Continuous monitoring for threats and vulnerabilities

- Regular Audits: Security assessments and compliance reviews

- Employee Training: Data protection and security awareness programs

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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8. Data Retention

We retain your personal information for as long as necessary to:

- Fulfill the purposes outlined in this Privacy Policy

- Comply with legal, accounting, or reporting requirements

- Resolve disputes and enforce our agreements

Typical Retention Periods:

- Active customer accounts: Duration of business relationship + 7 years

- Marketing contacts: Until you unsubscribe or request deletion

- Support tickets: 3 years after resolution

- Payment records: As required by law (typically 7 years)

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9. Your Rights and Choices

Depending on your location, you may have the following rights:

9.1 Access and Portability

- Request a copy of your personal information

- Receive your data in a portable format

9.2 Correction and Update

- Update or correct inaccurate information

- Complete incomplete data

9.3 Deletion

- Request deletion of your personal information (subject to legal obligations)

9.4 Restriction and Objection

- Restrict processing of your information

- Object to processing based on legitimate interests

9.5 Withdraw Consent

- Withdraw consent for marketing communications

- Opt out of cookies (except essential ones)

9.6 Complaint

- Lodge a complaint with your local data protection authority

To exercise your rights, contact us at: privacy@apivom.com

We will respond to your request within 30 days (or as required by applicable law).

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10. Marketing Communications

10.1 Opt-In

We will only send marketing communications with your consent (where required by law).

10.2 Opt-Out

You can unsubscribe from marketing emails by:

- Clicking the “unsubscribe” link in any marketing email

- Contacting us at info@apivom.com

- Updating your communication preferences in your account settings

Even after opting out, we may still send you service-related (non-marketing) communications.

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11. International Data Transfers

Apivom is based in Dubai, United Arab Emirates. Your information may be transferred to, stored, and processed in countries outside your country of residence, including:

- United Arab Emirates

- United States

- European Union member states

We ensure appropriate safeguards are in place, such as:

- Standard Contractual Clauses (SCCs) approved by the European Commission

- Privacy Shield Framework (where applicable)

- Other legally approved mechanisms

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12. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@apivom.com.

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13. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

- Changes in our practices

- Legal or regulatory requirements

- New features or services

We will notify you of material changes by:

- Posting the updated policy on our website

- Updating the “Last Updated” date

- Sending an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

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15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Apivom Technology FZ-LLC

Address:

DMC-BLD-VD-G00-706, Building 5

Dubai Media City, Al Sufouh Second

Dubai, United Arab Emirates

Email:

- General inquiries: info@apivom.com

- Privacy matters: privacy@apivom.com

Phone: +971 56 859 5876

Website: <https://apivom.com>

Data Protection Officer:

Abdullah Doğan

Email: abdullah.dogan@apivom.com

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16. Jurisdiction-Specific Information

16.1 For UAE Residents

This Privacy Policy complies with the UAE Data Protection Law and applicable Dubai regulations. You have the right to file a complaint with the UAE Telecommunications and Digital Government Regulatory Authority (TDRA).

16.2 For European Economic Area (EEA) Residents

This Privacy Policy complies with the General Data Protection Regulation (GDPR). Our legal basis for processing is outlined in Section 4. You have the right to lodge a complaint with your local supervisory authority.

16.3 For Turkey Residents

This Privacy Policy complies with the Turkish Personal Data Protection Law (KVKK). You may exercise your rights by contacting us at the address above.

16.4 For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

- Right to know what personal information is collected

- Right to deletion

- Right to opt-out of sale (we do not sell personal information)

- Right to non-discrimination

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17. Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

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Thank you for trusting Apivom Technology FZ-LLC with your information.